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Good News for Retailers: Millennials Love to Shop
Millennials may be tech-savvy, but a new study by the Urban Land Institute reported in MediaPost reveals that they also love shopping in brick-and-mortar stores. In fact, whether your retail business...
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The 4 Factors in Great Customer Service
How good is your small business’s customer service? Don’t answer right away—take some time to think about it. What you think is stellar service may not be living up to your customers’ expectations. Or...
View ArticleWeb.com Small Business Tip of the Day: Looks Count in Mobile Viewing
Good thing you have your mobile Web site up and running. According to a recent Kentico digital survey, 85 percent of smartphone users use their mobile phones to get information about companies and...
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Who’s Using Smartphones and What Does It Mean to Your Business?
Smartphone adoption has finally reached critical mass: More than half of American adults now own smartphones, a Pew Internet & American Life study reports. Specifically, 61 percent of cell phone...
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Are You Giving Online Shoppers the Customer Service Essentials They Expect?
What are customers’ expectations for customer service when shopping online? ComScore’s new report, UPS Pulse of the Online Shopper™: A Customer Experience Study, looked at consumers’ demands for...
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